Terms of Service

Welcome to House of Locs & Beauty Bar TX (“we,” “us,” “our,” “the Salon”). These Terms of Service (“Terms”) govern your use of our website, our online booking platform (GlossGenius), and the services we provide at our salon located at 208 E Broad Suite #101, Mansfield, TX 76063.

By visiting our website, booking an appointment, or receiving a service from us, you agree to these Terms. Please read them carefully.

1. Our Services

We offer hair and beauty services including, but not limited to, locs (starts, retwists, maintenance, repair), braids, twists, natural hair care, color, extensions, wigs, kids’ hair services, grooming and barbering, nails, and self-care services such as facials, waxing, lashes, and brows. Services, pricing, and availability may change at any time without prior notice.

2. Booking & Appointments

All appointments are booked through our online booking platform (GlossGenius), by phone, or in person.

• Consultations. Certain services — especially loc starts, color, and wig work — require a consultation before booking or as the first part of your appointment, so we can accurately assess your hair and recommend the right service.
• Deposits. Some services require a non-refundable deposit at the time of booking to secure your appointment. Your deposit is applied toward the total cost of your service.
• Accuracy of information. You agree to provide accurate information about your hair history (including chemical treatments, extensions, allergies, or scalp conditions) so we can safely and effectively provide your service. We are not responsible for outcomes affected by inaccurate or withheld information.

3. Cancellations, Rescheduling & No-Shows

We understand plans change, but late cancellations and no-shows affect our stylists and other clients waiting for appointments.

• Cancellation window. We require at least 24 hours’ notice to cancel or reschedule an appointment without penalty.
• Late cancellations & no-shows. Cancellations made after the notice window, or missed appointments without notice, may result in forfeiture of your deposit and/or a cancellation fee, at our discretion.
• Late arrivals. Arriving significantly late for your appointment may result in a shortened service, rescheduling, or forfeiture of your deposit, depending on the time remaining and impact on other clients.
• Salon-initiated changes. If we need to cancel or reschedule your appointment due to illness, emergency, or staffing, we’ll notify you as soon as possible and work with you to find a new time — your deposit will carry over or be refunded.

4. Pricing & Payment

• Prices listed on our website and booking platform reflect our standard rates but may vary based on hair length, density, condition, and service complexity. Your stylist will confirm final pricing during your consultation.
• Payment is due in full at the time of service, unless other arrangements have been made.
• We accept the payment methods listed at checkout on GlossGenius and in-salon (cash and/or card, depending on availability).
• Prices are subject to change at any time. The price confirmed at booking or consultation applies to that appointment.

5. Refund Policy

• Deposits are generally non-refundable, as outlined in Section 3.
• Because our services are personal and time-based, we do not offer refunds once a service has been performed. If you are unhappy with your service, please let us know within 5 days so we can discuss a correction, redo, or other resolution at our discretion.
• Retail products, if purchased, follow our in-salon return policy. Ask your stylist or front desk for details.

6. Service Results & Health Disclosures

Hair and beauty services — including color, chemical treatments, and loc work — can affect people differently based on hair history, health, and how past services were performed elsewhere. We cannot guarantee identical results to photos or inspiration images.

You are responsible for disclosing any allergies, sensitivities, scalp conditions, recent chemical services, medications, or pregnancy that could affect your service. We reserve the right to decline or modify a service if we believe it is not safe to proceed.

A patch or strand test may be required before certain chemical or color services. Failure to complete a required test may result in the service being declined or rescheduled. We are not responsible for reactions or outcomes resulting from information withheld or inaccurately provided by the client.

7. Minors

• Clients under 18 must be accompanied by, and booked/checked in by, a parent or legal guardian who must remain reachable for the duration of the appointment.
• The parent or guardian is responsible for providing accurate hair and scalp information and consenting to the service on the minor’s behalf.
• Photos of minors are only taken or posted publicly with a parent or guardian’s written consent (see our Privacy Policy).

8. Photo & Media Consent

By receiving services at our salon, you agree that we may — with your verbal or written consent at the time — photograph or video your hair (before and after) for use in our portfolio, website, or social media. You may decline at any time, and you may ask us to remove a previously posted photo of you by contacting us (see Section 12).

9. Salon Conduct & Right to Refuse Service

We are committed to a welcoming, respectful environment for our clients and team. We reserve the right to refuse or discontinue service to anyone who is disrespectful, abusive, under the influence of drugs or alcohol, or whose conduct threatens the health, safety, or comfort of our staff or other clients — without refund of any deposit already paid.

10. Website & Online Booking Use

• You agree to use our website and booking platform only for lawful purposes, and not to misuse, disrupt, or attempt unauthorized access to our systems.
• Our website content — including text, images, logos, and branding — is the property of House of Locs & Beauty Bar TX or our licensors and may not be copied, reproduced, or used without permission.
• Our website may link to third-party sites, including our GlossGenius booking page, Google Maps, and social media. We are not responsible for the content, policies, or practices of those third-party sites.

11. Limitation of Liability

To the fullest extent permitted by Texas law:

• House of Locs & Beauty Bar TX, its owners, and staff are not liable for any indirect, incidental, or consequential damages arising from your use of our website, booking platform, or services.
• Our total liability for any claim relating to a service will not exceed the amount you paid for that specific service.
• We are not responsible for delays, errors, or issues caused by third-party platforms (GlossGenius, Wix, payment processors) that are outside our reasonable control.

Nothing in these Terms limits liability that cannot be limited under applicable Texas law.

12. Contact Us

For questions about these Terms, cancellations, refunds, or anything else:

House of Locs & Beauty Bar TX 208 E Broad Suite #101, Mansfield, TX 76063 hello@houseoflocsandbeautybartx.com 682-267-8880

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Tarrant County, Texas, unless otherwise required by law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. The “Last Updated” date above reflects the most recent revision. Continued use of our website or booking of services after changes are posted means you accept the updated Terms.